Privacy Policy

At Lodops, we attach the utmost importance to the privacy and security of the personal data of our customers and their guests who use our platform (lodops.com and app.lodops.com). This Privacy Policy explains how we collect, use and protect your personal data.

1. Collected Data

We may collect the following types of data during your use of our platform:

• Account Information: Name, email address, phone number and billing information.
• Operational Data: Reservation details, property information, guest information and financial records.
• Technical Data: IP address, browser type, log records and in-platform usage statistics.

2. Purpose of Use of Data

The data we collect is used in the following ways in order to provide you with a better service:

• Creation and management of your Lodops account,
• Smooth execution of your PMS and channel management operations,
• Providing technical support and increasing system security,
• Fulfillment of legal obligations.

3. Data Sharing and Third Parties

Lodops does not sell any personal data belonging to its users to third parties for advertising or marketing purposes. However, your data may be shared securely with the relevant integration partners in order to carry out operations (e.g., Booking.com, Airbnb integrations) and use payment infrastructures.

4. Data Security

We use industry standard encryption and security protocols (SSL/TLS, encrypted database infrastructures) to protect your personal data against unauthorized access, modification or disclosure. Your information is stored on our secure servers with strict access policies.

5. User Rights

As our users, you have the right to access your personal data and to request the correction or deletion of such data. All your rights under the relevant data protection legislation such as KVKK and GDPR are under the guarantee of Lodops.

For your questions and requests regarding our privacy policy, please contact us at support@lodops.com.