Distance Selling Agreement
Last Updated: May 1, 2026
This Distance Selling Agreement ("Agreement") has been concluded electronically between Lodops ("Seller/Service Provider") and the person or institution purchasing subscriptions/services through the Platform ("Buyer/User"), in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.
1. Parties
Seller (Service Provider):
- Unvan: Lodops Yazılım Teknolojileri (Representative Title)
- Web Sitesi: www.lodops.com
- E-posta: destek@lodops.com
Buyer (User):
The real or legal person who registers on the Platform, purchases a package or subscription electronically, and whose details are on the payment page.
2. Subject of the Agreement
The subject of this Agreement is the determination of the rights and obligations of the parties regarding the sale, use, and performance of the cloud-based property and reservation management software ("Service") license subscription (in monthly or annual periods) ordered electronically by the Buyer through the lodops.com website ("Platform") belonging to the Seller.
3. Delivery and Performance of the Service
The service subject to the contract is a digital/cloud-based software (SaaS) and does not require physical delivery. Following the successful completion of the payment process by the Buyer, the chosen package (Starter, Growth, Pro, etc.) is instantly opened for the Buyer's use and the performance is deemed to have taken place. Subscription periods are automatically renewed according to the period of the purchased package (monthly or annually).
4. Pricing and Payment Terms
Prices for the services are clearly stated on the Checkout page, including or excluding taxes. Payments are collected securely via credit card or debit card through payment infrastructures (e.g., Iyzico, Stripe, etc.). Unless the Buyer cancels their subscription, they accept and declare that the fee for the next period will be automatically collected from the relevant credit card.
5. Right of Withdrawal (Important Provision)
In accordance with Article 15 (ğ) of the Regulation on Distance Contracts; "Contracts regarding services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer" are exceptions to the right of withdrawal.
Since Lodops is a cloud software service (SaaS) and the service is opened for use immediately upon payment, the Buyer does not have a legal right of withdrawal under this agreement. The Buyer cannot request a refund from the moment they make a payment and start using the service.
6. Cancellation and Refund Policy
The Buyer can cancel their current subscription (monthly or annually) at any time from the "Subscription Settings" or "Billing" tab on the Platform. The cancellation process takes effect on the next billing date. In case of cancellation, the Buyer continues to use the service until the end of the current period; however, retroactive partial refunds (refunds for unused days) for that period are strictly not provided.
7. Service Interruption and Warranty
The Seller provides the necessary infrastructure for the software to provide 99.9% (SLA) uninterrupted service. However, temporary interruptions in the service may occur in case of system maintenance, faults originating from infrastructure providers (AWS, etc.), cyber-attacks, and force majeure. Such temporary interruptions do not constitute grounds for a refund or compensation claim.
8. Dispute Resolution and Competent Court
In disputes that may arise from the implementation of this Agreement, Consumer Arbitration Committees in the Buyer's place of residence are authorized within the monetary limits announced every December by the Ministry of Industry and Trade; for situations exceeding these limits, Istanbul Courts and Enforcement Offices are authorized (If the Buyer is a commercial institution/B2B, TCC provisions apply).
The Buyer accepts, declares, and undertakes that they have read, understood, and electronically approved all terms of this Agreement the moment they place an order and confirm the payment through the Platform.